Frequently Asked Questions

What toilet seat model number do I get with the Color Direct program?

You will get the model 200SLOWT (round) or 1200SLOWT (elongated) toilet seats, depending on what size you select.

Can I get a different toilet seat model other than plastic?

The plastic 200SLOWT / 1200SLOWT is currently the only toilet seat model that is available through the Color Direct program.

I am ready to complete the order form and I have lost my store receipt.

Complete your order form without the receipt information. Bemis customer service will contact you if there are any problems.

I have purchased a Color Direct Toilet Seat Kit at a retailer and now need to send my order form to Bemis Manufacturing Company. Can I do this over the phone or fax?

All Color Direct Toilet Seat order forms must either be entered online (here) or mailed.

I received the wrong size or color toilet seat.

Please contact Color Direct customer service at: 1-888-700-5510 or "cdirect [at] bemismfg [dot] com".

My toilet seat arrived damaged.

Please contact Color Direct customer service at: 1-888-700-5510 or "cdirect [at] bemismfg [dot] com".

I have received my toilet seat and do not want this style. I would like my money refunded.

Take the remains of the Color Direct Kit, copy of store receipt and the seat back to the store for a refund.