Frequently Asked Questions

I would like to order a Color Direct Kit to buy a new color toilet seat, where can I order the kit?
The Color Direct Kit has been replaced with a new program. Visit www.classic-colors.com to order a color toilet seat.
What toilet seat model number do I get with the Color Direct program?
You will get the model 200SLOWT (round) or 1200SLOWT (elongated) toilet seats, depending on what size you select.
Can I get a different toilet seat model other than plastic?
The plastic 200SLOWT / 1200SLOWT is currently the only toilet seat model that is available through the Color Direct program.
I am ready to complete the order form and I have lost my store receipt.
Complete your order form without the receipt information. Bemis customer service will contact you if there are any problems.
I have purchased a Color Direct Toilet Seat Kit at a retailer and now need to send my order form to Bemis Manufacturing Company. Can I do this over the phone or fax?
All Color Direct Toilet Seat order forms must either be entered online (here) or mailed.
I received the wrong size or color toilet seat.
Please contact Color Direct customer service at: 1-888-700-5510 or "cdirect [at] bemismfg [dot] com".
My toilet seat arrived damaged.
Please contact Color Direct customer service at: 1-888-700-5510 or "cdirect [at] bemismfg [dot] com".
I have received my toilet seat and do not want this style. I would like my money refunded.
Take the remains of the Color Direct Kit, copy of store receipt and the seat back to the store for a refund.