Frequently Asked Questions ?

I want a different color toilet seat model other than plastic.

The plastic 200/1200 is currently the only color toilet seat model that is available through the Color Direct program. If you have not completed the order form yet, take the kit and receipt back to the store for a refund.

I am ready to complete the order form and I have lost my store receipt.

Complete your order form without the receipt information. Bemis customer service will contact you if there are any problems.

I have purchased a Color Direct Toilet Seat Kit at a retailer and now need to send my order form to Bemis Manufacturing Company. Can I do this over the phone or fax?

All Color Direct Toilet Seat order forms must either be entered online (www.colordirectseats.com) or mailed.

I received the wrong size or color toilet seat.

Call or email Bemis customer service at: 1-888-700-5510 or "cdirect [at] bemismfg [dot] com".

My toilet seat arrived damaged.

Call or email Bemis customer service at: 1-888-700-5510 or "cdirect [at] bemismfg [dot] com".

I have received my toilet seat and do not want this style. I would like my money refunded.

Take the remains of the Color Direct Kit, copy of store receipt and the seat back to the store for a refund.